Terms of business
The general terms and conditions of the online store www.econo-bikes.com are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), Personal Data Protection Act (ZVOP-1), Electronic Commerce Market Act (ZEPT), Out-of-Court Settlement of Consumer Disputes Act (ZIsRPS), Fiscal Validation of Receipts (ZDavPR), based on the recommendations of the Chamber of Commerce of Slovenia and international codes for electronic commerce. Splošni pogoji poslovanja obravnavajo delovanje spletne trgovine www.econo-bikes.com, pravice in obveznosti kupca ter urejajo poslovni odnos med prodajalcem/upravljavcem spletne trgovine in kupcem.
The buyer is bound by the general terms and conditions that are valid at the time of placing the online order. When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.
Company information
COMTRON d.o.o, information and communication technology is one of the leading computer companies in Slovenia, based in Maribor. It is registered with the Basic Court in Maribor under no. reg. investment 1 / 1055-00 and recapitalised in accordance with the Companies Act, to perform the following activities:
• engineering and consulting for information systems,
• maintenance of information systems,
• production of all types of computer systems, networks, communications…,
• sales of computers, computer components, software,…
• development of business software and internet business solutions.
Company | COMTRON d.o.o. |
Headquaters | Tržaška cesta 21, 2000 Maribor, Slovenia |
Store and production location | Tržaška cesta 23, 2000 Maribor, Slovenia |
Registration number | 5298156000 |
Tax number | SI11931477, the company is liable for VAT |
Phone number | 02 300 35 15 |
Responsible person | Ivan Selar |
TRR at OTP Bank | SI56 0451 5000 0619 950 - BIC: KBMASI2X |
Entry in the court register on: 05.12.1989, at the Maribor District Court, entry no .: 1/01055/00
Definitions
- A provider/seller is COMTRON d.o.o.
- A user / customer is a person who uses a website / store, i.e a customer in an online store.
- An online store is an information system intended for the presentation and sale of products to the user.
Availability of information
The provider binds to always provide the buyer with the following information:
- company information (company name and registered office, registration number, tax number, register code)
- contact information that enables the user to communicate quickly and efficiently (e-mail and telephone)
- essential characteristics of the goods or services (including after-sales services and guarantees)
- availability of products (any product or service offered on the website should be available within a reasonable time)
- terms of delivery of the product or execution of the service (method, place and time of delivery)
- all prices must be clearly and undoubtedly set, it must be clear whether they already include taxes and transport costs
- method of payment and delivery
- time validity of the offer
- deadline within which it is still possible to withdraw from the contract; in addition, also about if and how much it costs the customer to return the product
- the complaint procedure must be clarified, including all details of the contact person or customer service
Types of users
The buyer can place the order:
- as a registered user with a username and password (registration can also be done during online shopping and is optional) or
- once as a guest (registered user without user account)
- Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address and a password of his choice. The username and password of the user are unambiguously determined and linked to the completed data. After registration, the visitor becomes a user and acquires the right to purchase.
Offer of items and prices
All prices are expressed in euros and include VAT. The validity of the price for selected items or services is valid on the day of purchase, namely on the day when the buyer submitted and completed the purchase in accordance with these terms of business. Prices for business users of the B2B portal also include a display of rebates and other agreed terms, such as payment deadlines, possible advances and additional rebates, quantity rebates. The online store reserves the right that a particular product is not in stock and can no longer be delivered, even if it is published on the website.
COMTRON d.o.o. is liable for value added tax.
Discounts, promotional codes, etc. do not add up.
We allow the possibility of error when entering technical specifications of items. Product photos do not guarantee product features and may be symbolic. We strive to provide up-to-date and accurate product photos but the product photo may be incorrect or old. In this case, the provider will allow the buyer to withdraw from the purchase.
Ordering and purchase process
Ordering is possible 24 hours a day, 7 days a week, 365 days a year.
1. The customer adds the items to the cart and follows the purchase steps.
2. On the website, the customer chooses between the products and their versions. When the customer finds the desired product, he clicks on the ADD TO CART button.
3. Before placing the order, the customer will be able to check the correctness of the order and the entered data, including quantities and prices, and will be able to correct them before placing the order. 4. After clicking on the CONFIRM ORDER button, the order is placed and the customer receives an e-mail about placing the order.
5. The sales contract between the seller and the buyer is concluded at the moment when the seller sends the buyer the first electronic message confirming his order. From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer.
The provider informs the customer via e-mail about up-to-date information regarding the delivery of goods. If the delivery period is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return any funds already paid to the buyer, and other items from the order will be delivered or canceled the entire order.
The provider prepares, dispatches the goods within the agreed deadline and notifies the buyer by e-mail. In the mentioned e-mail, the provider also informs the buyer about the return policy, where he can turn in case of delay in delivery and where he can turn in case of a complaint.
Issuance of invoice
After the shipment of the ordered items, the provider sends the buyer an invoice with a breakdown of costs, together with the ordered goods. The buyer is obliged to check the correctness of the data before placing the order. Subsequent objections regarding the correctness of the issued invoices are not taken into account.
Product return / withdrawal from the contract
The consumer has the right to inform the seller within 14 days of receiving the items that he is withdrawing from the contract, without having to give a reason for his decision. The deadline starts one day after the date of receipt of the package.
Withdrawal from the contract is notified by the consumer to the seller's e-mail address: econo@comtron.si.
The form for withdrawal from the contract of items is available to the user here.
In case of withdrawal from the contract, the consumer returns the received item by mail to the seller's address: COMTRON d.o.o., Tržaška cesta 23, 2000 Maribor.
The consumer must return the item in connection with the withdrawal from the contract. The cost of returning the item (for shipments, calculated according to the courier’s price list) is the consumer’s responsibility. The item must be returned to the seller no later than 30 days from the date the withdrawal notice (purchase cancellation) was sent.
The consumer shall not have the right to withdraw from contracts in the case of articles which have been manufactured to the consumer's exact instructions and adapted to his personal needs and which, by their nature, are not suitable for return, or which have already been used for hygienic reasons. not suitable for resale.
Reimbursement of payments made, including delivery costs, will be made as soon as possible, but no later than within 14 days of receipt of the notice of withdrawal from the contract. The company returns the received payments to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of a different means of payment and the consumer does not incur any costs as a result.
Warranty
Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty sheets or on the invoice.
Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the seller, who will provide up-to-date information.
If the wrong products are delivered, the customer returns the delivered products, and the provider will replace them free of charge with the appropriate ones. In this case, the provider covers the cost of postage. However, the bidder does not cover the cost of returning products, if no error was found on the part of the provider. Originally delivered products can only be returned unused, undamaged and in the same packaging. Returns must be adequately protected against damage during transport - they must be packed in a hard box, preferably in the one in which you received the products.
More about warranty you can find here
Material defect
The consumer may assert his rights arising from a material defect if he notifies the seller of the defect within two months of the day on which the defect was discovered.
The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered. A defect in things shall be deemed to have existed at the time of extradition if it occurs within six months of extradition.
The consumer who has correctly notified the seller of the defect has the right to ask the seller to:
- eliminate the defect in the goods or returns part of the amount paid in proportion to the defect or
- replace defective goods with new flawless ones or
- return the paid amount.
Error is a material defect when:
- the item does not have the properties necessary for its normal use or for trade
- the item does not have the properties necessary for the specific use for which the buyer is buying it, but it was known to the seller or should have been known to him
- the item does not have properties and qualities that have been explicitly or tacitly agreed or prescribed
- the seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown solely for the purpose of notification.
The suitability of a product for normal use shall be verified against normal goods of the same type and taking into account any of the tenderer's statements on the characteristics of the goods made by the tenderer or manufacturer, in particular by advertising, product presentation or indications on the product itself.
The right to claim a material defect in a product is regulated in more detail by the provisions of the Consumer Protection Act.
Complaints and disputes
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via the e-mail address econo@comtron.si. The appeal procedure is confidential.
The provider does its best to resolve any disputes consensually.
Out-of-court settlement of consumer disputes
In accordance with legal norms, the provider does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act.
COMTRON d.o.o., which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here.
That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) no. 524/2013 of the European Parliament and of the Council on online settlement of consumer disputes and amending Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.
Return of damaged shipments
In case that the package is physically damaged, lacks content or shows signs of opening, the customer must initiate a complaint procedure with Pošta Slovenije or another company that performed the delivery. To do this, bring the package to the nearest post office or delivery service unit that delivered the shipment to you in the same condition as you received it, and fill in the complaint report. Together with Pošta Slovenije or the competent delivery service, we will make sure that the complaint is resolved in the shortest possible time.
Discounts
Various discounts and promotions can take place on the website www.econo-bikes.com. All discounts are clearly stated next to the product itself. Discounts cannot be exchanged for cash payments. If you buy the item before the discounts, you are not entitled to additional discounts, even if the same products are discounted.
Vouchers with discounts, rebates and discounts cannot be redeemed on custom products, nor can discounts and discounts apply to custom products.
We reserve the right to make errors when posting discounts. Discounts are valid for a certain period of time, unless otherwise written and made public. Discounts apply to stock sales. We reserve the right that a certain product is no longer in stock for the duration of the discounts and can no longer be manufactured.
Stocks of the entire offer on the website www.econo-bikes.com are limited.
Change in business conditions
The seller reserves the right to change these terms of business at any time, if he is obliged to do so in accordance with the applicable regulations in this area or deems it necessary to ensure legal, safe and quality operation of the online store.
The amended general terms and conditions apply from the publication on the website and apply to the individual customer from the date of placing the order.
The general terms and conditions are valid from Jan 09, 2026.