Help Center
Yes. You can place an order without creating an account. Creating an ECONO account, however, makes it easier to access your order information and manage future purchases.
You can choose from several payment methods:
Leanpay offers online installment payments for eligible customers in Slovenia. Cash on Delivery is available for eligible deliveries within Slovenia.
Select Bank Transfer during checkout and transfer the full order amount to our bank account within 72 hours of placing your order.
Bank: OTP banka d.d.
IBAN: SI56 0451 5000 0619 950
BIC / SWIFT: KBMASI2X
+ Reference of the order
+ Reference of the order
When making the transfer, you must enter the payment reference provided with your order so that we can correctly identify your payment.
Your order will be processed after the payment has been received and matched with your order.
Your order will be processed after the payment has been received and matched with your order.
Yes. Eligible customers in Slovenia can select Leanpay and apply for online installment payment during checkout. Available installment options, approval and applicable conditions are determined by Leanpay and are displayed during the application process.
If you are a consumer, you may withdraw from an eligible online purchase within 14 days of receiving your order, without having to provide a reason.
Notify us at econo@comtron.si and return the goods according to the instructions on our Returns page.
Notify us at econo@comtron.si and return the goods according to the instructions on our Returns page.
For a standard withdrawal from an online purchase, the direct cost of returning the goods is borne by the customer, unless otherwise agreed or required by applicable law.
If we sent you the wrong product and the return is required because of an error on our side, ECONO covers the applicable return shipping costs.
If we sent you the wrong product and the return is required because of an error on our side, ECONO covers the applicable return shipping costs.
The right of withdrawal may not apply in certain cases provided by law, including certain products made to the customer's specifications or clearly personalised.
Additional statutory exceptions may apply depending on the type of product.
Products should only be handled to the extent necessary to establish their nature, characteristics and functionality. Handling beyond this may result in a reduction in the value of the returned goods
Additional statutory exceptions may apply depending on the type of product.
Products should only be handled to the extent necessary to establish their nature, characteristics and functionality. Handling beyond this may result in a reduction in the value of the returned goods
If your shipment arrives damaged, opened or with missing contents, document its condition immediately and take photographs of the packaging and products.
Contact econo@comtron.si and provide your order number, a description of the problem and photographs where possible.
If you received the wrong product, contact us before returning it so we can provide the appropriate instructions.
Contact econo@comtron.si and provide your order number, a description of the problem and photographs where possible.
If you received the wrong product, contact us before returning it so we can provide the appropriate instructions.
Use our online Warranty Claim form. Please provide your contact information, a detailed description of the issue, your invoice, relevant warranty documentation and photographs of the product and problem.
Providing complete information helps us process your claim more efficiently.
Providing complete information helps us process your claim more efficiently.