How to return your order
1. Let us know
Notify us of your decision to withdraw from the contract within 14 days of receiving your order.
2. Prepare your return
Pack the item carefully and securely to prevent damage during transport. Whenever possible, use the original shipping packaging.
3. Send your return
Please send the goods to:
COMTRON d.o.o.
Tržaška cesta 23
2000 Maribor
Slovenia
4. Keep your shipping confirmation
We recommend using a shipping method that provides tracking and keeping your proof of shipment until your return has been processed.
Return Conditions
After notifying us of your withdrawal, the goods must be returned within 14 days. The direct cost of returning the goods is borne by the customer, unless otherwise agreed or required by applicable law.
You may inspect the product as you would in a physical store. You may, however, be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.
To help us process your return quickly, please return the product with all accessories, manuals and other items supplied with it.
To comply with the withdrawal deadline, it is sufficient that you send your withdrawal notification before the 14-day period expires. Slovenian consumer guidance also states that returned goods should generally be sent back no later than 14 days after notifying the seller.
Refunds
If you withdraw from the contract, we will refund the payments received from you in accordance with applicable consumer protection legislation. Refunds will generally be made using the same payment method used for the original purchase, unless another method has been expressly agreed.
Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back.
Received the Wrong Item?
If we have sent you an incorrect product, please contact us at
econo@comtron.si before returning it.
We will provide you with further instructions and arrange the appropriate solution. Where the return is required due to an error on our side, the applicable return shipping costs will be covered by us.
Please return products securely packed and protected against damage during transport.
Damaged Shipment
If your parcel arrives visibly damaged, opened or with missing contents, please document the condition of the shipment immediately.
If possible, take photographs of the damaged packaging and products and report the damage to the delivery service.
- your order number,
- a short description of the damage,
- photographs of the packaging and damaged item.
We will help you with the next steps and work with the delivery service to resolve the issue.
Faulty or Non-Conforming Product
If a product you received is faulty or does not conform to the contract, please contact us at:
econo@comtron.si Please include your order or invoice number, a description of the issue and, where possible, photographs or other information that can help us assess the problem.
Your statutory rights regarding non-conforming goods are governed by applicable consumer protection legislation.
Exceptions to the Right of Withdrawal
The right of withdrawal may not apply in certain cases provided by law, including certain goods that are made to the consumer's specifications or clearly personalised.
Additional statutory exceptions may apply depending on the type of product.
Need Help With a Return?
Not sure whether you should make a return, complaint or warranty claim?
Our team will be happy to help.
ECONO / COMTRON d.o.o.
Tržaška cesta 23
2000 Maribor
Slovenia
- econo@comtron.si
+386 2 300 35 15 - +386 70 730 336 (Mobile and Whatsapp)
or via contact form: Contact us